Student Technical Support

Need technical support? Learn about your available resources below.

Canvas Student Orientation

Online Etiquette

As an online course, you will need to ensure you have the appropriate technology, either available or installed on your device, in order to successfully complete this course.

In order to have a successful educational experience in distance learning courses, there are minimum technology requirements that should be met. To review recommendations and guidelines for hardware, software, and internet connections, please visit ITS Student Hardware & Software Guidelines.

Recommendations

Canvas and Zoom (video conferencing software) recommends the most updated versions of Chrome and Firefox, as well as other browsers. You can visit the 'Supported Browser' page to learn more.

Zoom Technical Specs:

Zoom Video Conferencing System Requirements

An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in
Or, a HD cam or HD camcorder with video capture card

Supported Operating Systems

Mac OS X with MacOS 10.7 or later
Windows 10
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later
Ubuntu 12.04 or higher
Mint 17.1 or higher
Red Hat Enterprise Linux 6.4 or higher
Oracle Linux 6.4 or higher
CentOS 6.4 or higher
Fedora 21 or higher
OpenSUSE 13.2 or higher
ArchLinux (64-bit only)

Supported Tablet and Mobile Devices

Surface PRO 2 running Win 8.1
Surface PRO 3 running Win 10
iOS and Android devices
Blackberry devices

Processor and RAM Requirements

	Minimum	Recommended
Processor:	Single Core 1Ghz or Higher	Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAM:	N/A	4Gb

Technical Support

For assistance regarding your linkblue account, including password assistance and logging into Canvas, please contact ITS Customer Service online, by email at 218help@uky.edu, or by phone at (859) 218 4357.

Get IT Help

For assistance regarding Canvas, you can access 24/7 support via the HELP button inside Canvas (in the bottom left-hand corner), calling 1 (844) 480 0838, or by reviewing the following Canvas guides:

Canvas Student Guides
Canvas Video Tutorials
Zoom Support Guides and System Requirements

Course Syllabus & Important Resources

The course syllabus will provide you with the course schedule, course objectives, explanations of assignments and assessments, grading policies, and instructor contact information. Please read it carefully. You should have a deep familiarity with the schedule and process of the course.

Course Syllabus / Schedule

Library Resources

Business Library

Library Search Guides